15 Best UX Audit Service Companies in 2026 (Pricing + What You Get)

Is your product struggling with confusing navigation, complicated workflows, or low user engagement? A UX audit can help you uncover usability problems and understand what needs to improve.

The challenge is finding a UX audit company with the right expertise for your product. Some specialize in SaaS platforms, while others focus on usability testing, accessibility, or conversion optimization.

We've shortlisted 15 UX audit companies to help you compare their services, understand their specializations, and choose a partner that aligns with your product goals.

Top UX Audit Service Companies at a Glance

Compare 15 UX audit companies by their services, expertise, pricing, and deliverables. Explore what each agency offers to find the right partner for your product, usability challenges, and budget.

Best UX Audit Services by Use Case

If you're comparing UX audit services for a SaaS product, enterprise software or an online store, start with the pick for your product type. The right company for a Shopify store is rarely the right one for an enterprise intranet.

How We Ranked These UX Audit Companies

Every company here sells a named UX audit, not just design work that mentions an audit in passing. We scored each one on five checks, all taken from its own service page:

• Price transparency: a published price or set of tiers scored higher than a contact form.
• Defined deliverables: a clear list of what you receive, such as a severity-rated report, annotated screenshots or a roadmap.
• Method: heuristic evaluation alone, or heuristic evaluation plus analytics, user testing and accessibility checks.
• Timeline: a stated turnaround you can plan a sprint around.
• What happens next: whether the same team offers UX consulting or can fix the issues it finds.

The 15 Best UX Audit Companies in 2026

Each entry shows who the company suits, what its audit delivers, its published price and timeline, and when to look elsewhere.

1. Orbix Studio

Best for: SaaS teams and startups that want one team to find the UX problems and fix them.

Orbix Studio is a UI/UX design agency with an HQ in Dhaka and offices in New York, Dubai and Saudi Arabia. Its UX/UI audit reviews an existing product for usability issues, and the same team runs usability testing on key tasks and user research when a finding needs real-user evidence.

The designers who flag a broken flow can redesign it in Figma and hand it to your developers, so the report never sits waiting for a new team. Orbix lists 140+ UI/UX projects and a 4.9 average rating from 100+ client reviews on Clutch and GoodFirms.

• What you get: a review of your key flows, usability testing where needed, then redesigned screens and developer handoff if you continue.
• Price: single projects start from $2K, and the design subscription starts at $2,999 per month (see Orbix pricing). A free website audit and a 3-day trial are on offer.
• Timeline: a focused audit or feature redesign usually takes about 2 to 4 weeks.
• Skip it if: you only want a standalone written report with no design follow-up.

2. Eleken

Best for: SaaS products where users drop off and nobody knows why.

Eleken is a SaaS-focused design agency that sells its UX audit at one price, agreed before work starts. The process opens with a product-team interview and an analytics review, then walks key flows end to end: onboarding, activation and upgrades. A heuristic evaluation, an information architecture review, a visual review and a competitor comparison follow, and every finding is ranked by severity and impact.

• What you get: a shareable report with each issue's location, why it matters and how to fix it, plus annotated screenshots, severity ratings, a prioritized roadmap and a live walkthrough with a senior designer.
• Price: $6,599 fixed.
• Timeline: 2 to 3 weeks for a focused audit. Eleken's FAQ also quotes 1 to 2 weeks for one flow and up to a month for a full SaaS platform.
• Skip it if: you want redesigned screens or Figma files. Eleken sells those as a separate redesign engagement.

3. Cieden

Best for: teams with a fixed budget who want user testing included.

Cieden is a product design agency with offices in Toronto, Wilmington (Delaware) and Lviv. Its audit comes in three fixed tiers. The process starts with a scoping call, then reviews usability, accessibility and user flows, runs moderated and unmoderated usability tests, and compares results against competitor benchmarks. Findings arrive in a one-hour video call on major issues and quick wins, followed by a detailed report.

• What you get: Starter covers key findings and friction points. Standard adds user journey analysis and conversion insights. Advanced adds an accessibility compliance review and feature usage analysis.
• Price: Starter $2,000, Standard $2,800, Advanced from $3,800.
• Timeline: 5, 7 and 8 days by tier, though Cieden's FAQ says a thorough review can take 2+ weeks.
• Skip it if: you need one audit across several products at once.

4. Baymard Institute

Best for: ecommerce sites that want research-backed fixes ranked by conversion impact.

Baymard Institute runs large-scale ecommerce UX research, and its audits score a site against about 500 parameters drawn from that research. An audit can cover desktop and mobile, specific flows, competitor sites or prototypes.

Checkout is usually where it pays back fastest: Baymard puts the average cart abandonment rate at 70.22% across 50 studies and estimates that a large ecommerce site can gain a 35.26% conversion increase through better checkout design. If your store sits near that average, checkout fixes ranked by impact are the cheapest place to start.

• What you get: a report with 40 research-backed improvements prioritized by conversion impact, implementation examples from leading sites, a presentation of about two hours and up to four advisory calls.
• Price: custom quote after a call.
• Timeline: 15 to 25 business days for a full-site audit.
• Skip it if: you don't sell online. The research base is ecommerce.

5. Nielsen Norman Group

Best for: enterprises that want a review from the firm co-founded by Jakob Nielsen, whose usability heuristics most audits still use.

Nielsen Norman Group (NN/g) sells expert reviews through its consulting practice. An experienced usability researcher inspects your interface, organizes findings around heuristics such as consistency, error prevention and user control, and rates each finding by severity.

NN/g's own guidance recommends three to five independent evaluators for a heuristic evaluation because any single expert misses issues, so ask every vendor on this list how many people will review your product.

• What you get: a written report or presentation deck with key findings, recommendations, examples, callouts and best-practice discussion.
• Price: from $60,000 for one site or app, from $70,000 for several, and from $80,000 for a competitive review against three competitors.
• Timeline: not published. NN/g notes expert reviews finish faster than usability testing because no participants need recruiting.
• Skip it if: your budget is under $60,000.

6. Miquido

Best for: teams that want to choose audit depth by budget.

Miquido prices its UX audit by method, so you buy as much evidence as you need. Every audit starts with a stakeholder interview and goal definition. The expert review uses Nielsen's heuristics to flag usability problems with prioritized fixes.

The heuristic evaluation checks the product against interaction-design principles and ranks friction points. The cognitive walkthrough tests how easily users learn the product and reach their goals, and needs extra expert recruitment.

• What you get: a final report listing errors and friction points, each with an expert recommendation and a hypothesis you can A/B test.
• Price: around $1,650 for an expert review, $3,300 for a heuristic evaluation and $7,150 for a cognitive walkthrough.
• Timeline: about 1 week, 2 weeks, and 3 to 6 weeks respectively.
• Skip it if: you need an accessibility check, which the audit page doesn't list.

7. Adam Fard UX Studio

Adam Fard UX Studio homepage showing its fast UX design review delivered in 24 hours, ranked #7 for pre-launch checks in the 15 best UX audit companies guide

Best for: founders who want a fast outside read before a launch or an investor pitch.

Adam Fard UX Studio sells a productized Fast UX Design Review. You book it, describe your business goals and fill in a five-minute intake form listing your most important screens. Reviewers cover web platforms, landing pages, websites or native apps and send action points within 24 hours. It has the lowest published price on this list, and a 7-day money-back guarantee lowers the risk further.

• What you get: a report of up to 60+ pages covering up to 20 screens, plus bonus resources such as a UX checklist and a competitive analysis guide.
• Price: $99 early-bird price, 40% off a $165 list price.
• Timeline: 24 hours.
• Skip it if: you need user testing or an analytics review. The page also showed Booked Out in October 2026, so check availability first.

8. The Story

Best for: B2B websites and online stores on a small budget.

The Story is a Warsaw-based design company whose audits draw on NN/g research and its own R&D. Scope changes with the product. B2B website audits end in recommendations and a repair plan aimed at winning clients. Ecommerce audits cover product and category pages, navigation, search, the path to purchase and the cart. App audits check flows against use cases and user stories.

• What you get: recommendations and a repair plan matched to your audit type.
• Price: from 900 USD net, with the final price set by subject and scope.
• Timeline: 7 to 14 working days.
• Skip it if: you need a fixed deliverable list before you sign, since scope varies by audit type.

9. Box UK

Best for: UK teams with a conversion problem or a redesign coming up.

Box UK packages a UX and Conversion Audit at one fixed fee and positions it as startup-friendly. It pairs a heuristic UX review with an analytics review and conversion funnel analysis, so each usability issue is tied to where users actually drop off. Every issue in the log carries a screenshot, a severity rating and an explanation of its effect on users.

• What you get: a heuristic review, an annotated issue log, analytics and funnel analysis, and a priority action plan ranked by impact and effort.
• Price: £5,000 fixed.
• Timeline: Box UK promises insights in days but doesn't state an exact duration.
• Skip it if: you need user testing, which the audit doesn't list.

10. Qubstudio

Best for: banking, fintech and other regulated products.

Qubstudio is a product design agency with offices in Lviv and London. It sells two main formats: a UX Health Check for teams near a release or on a tight timeline, and a Strategic Digital Product Audit for teams entering a new market or running a complex product.

Focused UI and brand audits and conversion audits are also available. Methods include cognitive walkthroughs and heuristic evaluations.

• What you get: a structured report covering the business problem, the evidence behind each finding, annotated screenshots, supporting data, business impact and a roadmap that separates quick fixes from structural changes.
• Price: custom quote.
• Timeline: up to 2 weeks for the Health Check, up to 4 weeks for the Strategic audit.
• Skip it if: you need a published price before the first call.

11. Goji Labs

Best for: existing products that need an accessibility check inside the audit.

Goji Labs is a product studio whose audit combines expert review with your real usage data. It runs a heuristic evaluation, reviews critical user flows against usage data, and analyzes analytics, heatmaps, session recordings and user feedback. It also checks key screens against WCAG 2.1 and benchmarks your product against two to three competitors, then gives design and engineering a prioritized list they can act on.

• What you get: a prioritized report with recommendations, a WCAG 2.1 assessment of key screens and flows, and a competitor benchmark.
• Price: not published.
• Timeline: most audits take 3 to 4 weeks.
• Skip it if: you have no analytics or session data yet, since the audit leans on it.

12. DOOR3

Best for: enterprise software teams in regulated industries.

DOOR3 is a design and development firm with offices in New York City and Barcelona. Its audit runs in five steps: preparation and planning, research and data collection, evaluation and analysis, deliverables and recommendations, and a strategic roadmap. It covers websites, web apps, mobile apps and desktop software for clients in financial services, insurance, legal, construction, fintech, non-profit and retail.

• What you get: a findings report with a prioritization matrix and roadmap, competitive analysis, heuristic findings, user personas, a creative brief or style guide, user flow diagrams and a site map.
• Price: not published. DOOR3 points visitors to a quote or price calculator.
• Timeline: not published.
• Skip it if: you want a quick, low-cost check. The deliverable list suits larger engagements.

13. Beetroot

Best for: startups to enterprise teams that want a European partner with visible specialist rates.

Beetroot is a Stockholm-based tech company. Its audit is built for early-stage startups, ecommerce platforms, SaaS apps and enterprise websites, across HealthTech, GreenTech, FinTech and EdTech. Findings are split into quick wins and long-term improvements, and every recommendation is tied to business impact.

• What you get: a detailed audit report, issues ranked by priority, annotated screenshots, business-impact recommendations and an optional implementation plan.
• Price: custom estimate after a short call. Beetroot shows specialist rates of $35 to $68 per hour, which helps you sanity-check a quote.
• Timeline: 2 to 4 weeks, depending on how many user flows are assessed.
• Skip it if: you need a fixed price before scoping.

14. Lazarev

Best for: AI products and B2B platforms that want an audit plus UX consulting.

Lazarev is a product design agency that lists a Mountain View, California address. Its audit runs in five steps: strategy workshops, user observations, design evaluations, a mobile UX audit and improvement action plans. Methods include heuristic evaluation, analytics review in Hotjar and Google Analytics, user testing, focus groups and interviews.

Depending on scope, the report can cover information architecture, accessibility, user flows and conversion. Lazarev also lists UI UX consulting for teams that want ongoing help.

• What you get: a UX audit report delivered as a prioritized checklist of recommendations.
• Price: custom. Lazarev shares an estimate privately after an intake call.
• Timeline: a few weeks for most audits.
• Skip it if: you run a simple marketing site. The offer is aimed at product leaders and AI-native founders.

15. Slide UX

Best for: products for older adults, caregivers and people experiencing cognitive change.

Slide UX is a UX agency based in Austin, Texas, that works with AgeTech and digital health companies, care and aging services, and nonprofits. Its Experience Audit reviews three areas: product experience and interaction, accessibility including cognitive accessibility, and content and language clarity.

Findings are structured for product managers, designers, engineers and leadership, so each team can act on its part. You can buy it as a one-off audit of priority flows, fold it into a research or design sprint, or keep Slide UX on for regular reviews as the product changes.

• What you get: a prioritized improvement plan covering interaction, accessibility and content issues.
• Price: not published.
• Timeline: not published. Engagements run project-based, sprint-based or as an ongoing partnership.
• Skip it if: your product doesn't serve older adults or people with cognitive needs, since that's where the audit's expertise sits.

What You Get: UX Audit Deliverables

Good UI/UX audit services give you a ranked list of problems, the evidence behind each one and a plan for fixing them. Redesigned screens usually cost extra.

UX Audit Services Cost in 2026

Published UX audit prices on this list run from $99 for a 24-hour review to $80,000+ for an NN/g competitive review, and most fixed-price agency audits land between $2,000 and $7,150

Four things move the price: how many flows and screens get reviewed, whether real users are tested (which adds recruitment), whether accessibility is checked against WCAG, and whether competitors are benchmarked. NN/g's competitive review, for example, starts $20,000 above its single-product review.

For ranges by provider type, from freelancers to enterprise agencies, see our UX audit cost breakdown.

What You Get: UX Audit Deliverables

Good UI/UX audit services give you a ranked list of problems, the evidence behind each one and a plan for fixing them. Redesigned screens usually cost extra.

Ask for a sample report before you sign. These UX audit report examples show what a strong report looks like, page by page.

UX Audit vs UX Consulting: Which One to Buy

Buy a UX audit when you need a diagnosis of a product that already exists. Buy UX consulting when you need senior UX judgment week after week while you build.

Most teams buy both, in that order: the audit finds the problems, then consulting or a design team fixes them. Orbix Studio, Lazarev, Goji Labs and NN/g sell ongoing design, strategy or consulting work alongside the audit, which saves you briefing a second team. If you're still deciding whether you need an audit at all, start with what a UX audit covers.

How to Choose a UX Audit Agency

Pick the UX audit agency whose answers to these six questions fit your product, budget and deadline.

1. Can I see a sample report? It shows the depth you'll actually get, which matters more than the method names on a sales page.
2. How many people will evaluate my product? NN/g recommends three to five evaluators for a heuristic evaluation, because one reviewer will miss issues.
3. What evidence will you use? Screens only, or analytics, session recordings and user tests as well. The evidence decides how far you can trust each finding.
4. Is accessibility included? Goji Labs and Cieden's Advanced tier check against WCAG. Many audits don't.
5. Who fixes the issues, and what does that cost? Eleken sells redesign as a separate engagement, while Orbix Studio continues into design.
6. What is the fixed price and delivery date? Get both in writing before work starts.

Weighing an agency against a freelancer? Our cost breakdown puts a senior freelancer at $3,000 to $8,000 for an audit, against $15,000 to $40,000 at a mid-sized agency. The agency vs freelancer guide covers what the extra spend buys.

Frequently Asked Questions

How much do UX audit services cost?

UX audit services cost $99 to $80,000+ in 2026, based on published prices. Productized reviews such as Adam Fard's start at $99. Fixed-price agency audits from Cieden and Eleken run $2,000 to $6,599, and Box UK charges £5,000. Nielsen Norman Group's enterprise expert reviews start at $60,000.

How long does a UX audit take?

A UX audit takes anywhere from 24 hours to about 6 weeks. Productized reviews return in a day, and fixed-scope agency audits take 5 days to 3 weeks. Research-heavy audits with user testing or ecommerce benchmarking, such as Baymard's, take 15 to 25 business days or longer.

What does a UX audit include?

Most UX audits include a severity-rated list of usability issues, annotated screenshots and a prioritized roadmap of fixes. Deeper audits add an analytics and funnel review, usability testing with real users, a WCAG accessibility check and a competitor benchmark. Redesigned screens are usually a separate, paid engagement.

Should I hire a UX audit agency or a freelancer?

Hire a freelancer for a quick, screens-only review on a tight budget. Hire an agency when you need several evaluators, user testing, or someone to fix the issues afterward. NN/g recommends three to five evaluators for a heuristic evaluation, which one freelancer can't provide alone.

Is a UX audit worth the cost?

A UX audit is worth it when you can tie its findings to a metric that's leaking money, such as signups, activation or checkout. Baymard estimates a large ecommerce site can gain a 35.26% conversion increase from better checkout design, so an audit that fixes one key flow can pay back quickly.

Can I get a free UX audit?

Some agencies offer a free starting point, such as Orbix Studio's free website audit and 3-day design trial. Free offers usually cover a short review or a scoping call, not a full audit. Expect to pay at least $99 for a productized review and $2,000+ for a fixed-scope agency audit.

What is the difference between a UX audit and UX consulting?

A UX audit is a fixed-scope diagnosis of a product that already exists, delivered as a report and roadmap in 24 hours to 6 weeks. UX consulting is ongoing senior UX help, billed monthly or hourly, that guides design decisions while you build. Most teams buy the audit first, then consulting to fix what it finds.

When should you get a UX audit?

Get a UX audit when a key metric drops and your analytics can't explain why, before a redesign, before a major launch or investor pitch, or when your product has grown hard to navigate. An audit before a redesign also stops you from rebuilding the same usability problems into the new version.

Final Thoughts

Choose a UX audit company based on the evidence you need. Compare two or three agencies’ sample reports, ask the six questions above, and pick the one that best fits your expectations.

If you want the audit and fixes from one team, book a free 30-minute call with Orbix Studio. We’ll recommend the right audit depth and provide a fixed quote before work starts