Refund Policy

We put genuine care into every project we take on, and we want every client to feel that. This Refund Policy is
written to be honest and fair — it protects your investment while also recognizing the real time, skill, and
resources our team dedicates from the moment a project begins.

If you ever have a concern about a payment, we genuinely encourage you to reach out first. Most things can
be resolved through an open conversation.

Before any project begins, we ask for an upfront deposit. This allows us to schedule your project, allocate the
right team members, and begin the discovery and planning work that underpins great execution. It is a mutual
commitment — you commit to us, and we commit to you.

Once work has commenced, the deposit is non-refundable. We say this not as a penalty, but as a reflection of
reality — when work begins, real hours and real resources are invested on your behalf.

Our projects are structured around milestones. Each milestone payment is tied to a specific phase of work
and becomes non-refundable once that phase is approved — either explicitly in writing, or via the 5-day silent
approval window outlined in our Terms of Service.

We believe in doing right by our clients. A refund of amounts paid beyond the deposit may be considered in
the following situations:

• ORbix Studio is unable to start work within 30 days of the agreed start date due to a failure on our part.

• ORbix Studio materially fails to deliver the services described in your signed SOW and is unable to
remedy the issue within 14 days of written notice.

• A project phase is cancelled before any work on that phase has commenced.

We want to be gently transparent about the situations in which refunds cannot be issued:

• Work has already begun on the phase covered by the payment.

• You have changed your mind about the project direction after formal approval.

• Delays were caused by the Client — including late feedback, unavailability, or missing materials.

• Dissatisfaction with creative work that was delivered within the approved brief and scope.

• Requests for out-of-scope work that ORbix Studio declined in accordance with the agreed Terms.

• Complications arising from an AI-generated brief that the Client confirmed as accurate.

• Dissatisfaction raised after the Client has received, reviewed, or accessed deliverables via staging
links or Figma preview.

Refund requests based on subjective dissatisfaction with approved deliverables will not be honoured. ORbix
Studio's obligation is to deliver work that matches the approved scope and brief. Once a creative direction has
been reviewed and approved by the Client — at any stage — satisfaction with that direction cannot later
become grounds for a refund.

Payments made for additional revision rounds beyond the included allowance are non-refundable once the
revision work has commenced.

If a project is cancelled mid-phase, we will calculate a fair refund using the following method:

• The deposit is deducted first, as it is non-refundable under all circumstances.

• All work completed up to the termination date is invoiced at the project's agreed hourly rate.

• Any remaining prepaid balance after deducting work completed will be refunded within 30 business
days.

Receiving a staging link, preview, or interim design files confirms that work is in progress — and means the
deposit and applicable phase payments for that milestone are non-refundable.

Once final deliverables have been handed over, code deployed, or files transferred, the project is considered
complete. Refunds are not available at this stage. If you have any concerns about final delivery quality, please
reach out — we would always rather make things right.

If you believe a refund is warranted, please write to us at hello@orbixstudio.com with a detailed explanation.
We approach every conversation with openness and a genuine desire to find a fair outcome.