Q: Where are you located, and do you work with clients locally?

Yes. We have offices across New York, USA ; Dubai, UAE ; Riyadh, Saudi Arabia ; and Dhaka, Bangladesh, so we can work closely with clients across different regions and time zones. Our New York office supports clients across North America, while our Dubai and Riyadh offices give us a strong local presence across the GCC and wider MENA region. Our Dhaka office supports clients in South Asia and works with our global teams on design, development, and creative projects. So whether you're based in the US, UAE, Saudi Arabia, Bangladesh, or elsewhere, you can work with a team that understands your market and can maintain convenient timezone overlap throughout the project.

Question 1

What services do you offer?

Accepted Answer

We offer end-to-end product design, development, and creative services for startups and growing businesses. Our core services include UI/UX Design, SaaS Design, Branding, MVP Development, Mobile App Development, Webflow, Full-Stack Development, AI Product Development, Motion Design, Creative Marketing, and Custom Illustration.

Whether you need to design a new product, improve an existing one, build an MVP, or strengthen your brand, you can work with one team across the full process. Explore the service that best matches your current needs, or talk to our team if you are not sure where to start.

Question 2

Which industries do you work in?

Accepted Answer

We work with businesses across Fintech, Healthcare, AI, E-commerce, and Real Estate. Each comes with its own challenges, so we tailor our approach to the product and the people using it.

Fintech: Banking, payments, financial platforms, and investment products.
Healthcare: Patient apps, healthcare platforms, medical tools, and digital health products.
AI: AI platforms, AI-powered tools, assistants, and automation products.
E-commerce: Online stores, marketplaces, product experiences, and shopping platforms.
Real Estate: Property platforms, listing websites, booking systems, and real estate tools.

If you work in another industry, that's not a problem. We can still look at your product, understand what you're trying to solve, and recommend the right approach.

Question 3

What stage of company do you work with?

Accepted Answer

We work with companies at different stages, from early-stage and pre-seed startups building their first MVP to funded and scaling SaaS companies with larger product teams.
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If you're still validating an idea, our Startup Package is a good place to start. If you're scaling with multiple teams or managing a more complex product, our Enterprise Package is built for larger product needs and scalable design systems. See both on our pricing page.

Not sure which one fits you? Talk to our team and we'll help you find the right starting point based on your product, goals, and stage.

Question 4

Can you handle complex or technical B2B projects?

Accepted Answer

Yes. We work with complex B2B products that involve detailed workflows, lots of data, and multiple user actions. Instead of treating them like simple websites, we take the time to understand how the product works, what users need to do, and where they may run into problems.
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Maven Financial Management is a good example. It's a SaaS financial platform that handles accounts, transactions, payments, invoices, and other financial workflows. We focused on making all this information easier to understand and navigate without taking away any of the functionality users need.

Question 5

Who will actually be working on my project?

Accepted Answer

You'll work directly with the people handling your project. We assign a dedicated pod based on what your project needs, which can include designers, developers, and other specialists. Before the work starts, we introduce you to the team, so you know who is responsible for each part of the project and what they do.

You'll also communicate directly with your pod throughout the project instead of going through an account manager for every question or decision. This keeps communication clear, helps the team understand your product better, and makes it easier to move the work forward without unnecessary handoffs.

Question 6

Where are you located, and do you work with clients locally?

Accepted Answer

Yes. We have offices across New York, USA; Dubai, UAE; Riyadh, Saudi Arabia; and Dhaka, Bangladesh, so we can work closely with clients across different regions and time zones. Our New York office supports clients across North America, while our Dubai and Riyadh offices give us a strong local presence across the GCC and wider MENA region. Our Dhaka office supports clients in South Asia and works with our global teams on design, development, and creative projects. So whether you're based in the US, UAE, Saudi Arabia, Bangladesh, or elsewhere, you can work with a team that understands your market and can maintain convenient timezone overlap throughout the project.

Question 7

What if I don't like the direction, or it's not working out?

Accepted Answer

There's nothing to worry about. You don't have to commit to a long-term project before knowing if we're the right team for you. That's why we offer a one-week trial (20 hours). You can work with our team on a real piece of your project and see how we communicate, understand your needs, and handle the work.
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If you don't like the direction or feel we're not the right fit, you can simply stop there. There's no penalty and no long-term commitment. If you like the work and feel we're a good fit, we can continue with the full project.

Question 8

Do you offer subscriptions or ongoing support, or only one-off projects?

Accepted Answer

We offer both. You can work with us on a one-off project with a clear scope, or choose a monthly subscription if you need ongoing design, development, or creative support.
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A monthly plan gives you access to our team on an ongoing basis, which can be useful if you have regular product updates, new features, design needs, or development work. If you only need help with a specific project, you can choose the project-based option instead.
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You don't need to commit to a larger plan than you need. We'll help you choose the engagement that makes the most sense for your goals, workload, and budget. Compare both options on our pricing page.

Question 9

What are the payment plans or how does billing work?

Accepted Answer

We keep billing simple and clear. For project-based work, payments are usually split around agreed project milestones, so you're not paying for the entire project upfront. For monthly engagements, billing is handled monthly in advance based on the plan and level of support you choose.

The exact payment schedule is agreed on before the project starts, so you'll know what you're paying, when it's due, and what's included

Since every project is different, we'll share the exact quote and payment terms during the discovery process before you commit.

Question 10

How do I get in touch or book a call?

Accepted Answer

You can book a discovery call through our website, or email us directly at hello@orbix.studio. Tell us a little about your project, and we'll get back to you with the next steps.

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